payung44 Privacy Policy

1. Information Collected

In the course of providing safe and responsible online gambling services, payung44 collects several categories of personal information from members and visitors to our platform. This collection is done directly from you, automatically while you use the platform, or from legitimate third-party sources.

Information you provide directly:

• Full name as shown on your identity card (MyKad)
• Date of birth for age verification — you must be 21 years of age or older
• Identity card (MyKad) or passport number for identity verification
• Email address and mobile phone number
• Current residential address
• E-wallet account information (Touch 'n Go eWallet, ShopeePay) or bank account details for deposit and withdrawal purposes
• Account password stored in a hashed form that cannot be read by us

Information collected automatically:

• IP address and approximate geolocation data
• Device type, operating system and web browser used
• Gaming activity records, including session time, game type and bet value
• Full financial transaction records including deposits via DuitNow, FPX and cryptocurrency (USDT, BTC, ETH)
• Cookie data and similar tracking technologies

2. Data Processing Purposes

payung44 processes your personal information only for legitimate purposes directly related to the provision of our platform services. We do not process your data for purposes beyond the scope stated below without obtaining additional consent from you.

• Account management: To register, verify and manage your member account at payung44.
• Transaction processing: To process all your deposits and withdrawals, including verification through your chosen payment method.
• Regulatory compliance: To fulfil legal obligations under our international licensing, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
• Customer support: To enable our 24/7 support team to assist you with enquiries, complaints and account-related requests.
• Platform security: To identify and prevent fraud, account misuse and suspicious activity.
• Responsible gambling: To monitor gaming patterns and implement protective measures for members who may need assistance.
• Service improvement: To analyse platform usage for technical improvements and user experience enhancements.

3. Legal Basis for Processing

payung44 operates under international licensing and complies with applicable data protection laws. Processing of your personal information is carried out based on the following legal grounds:

• Contract performance: Processing necessary to fulfil our obligations under the account agreement between you and payung44, including transaction processing and the provision of gaming services.
• Legal obligation: Processing required to comply with licensing requirements, anti-money laundering obligations and regulatory reporting requirements.
• Legitimate interests: Processing carried out in the legitimate interests of payung44, such as detecting fraud, maintaining platform security and improving our services, provided those interests do not override your fundamental rights.
• Consent: For certain purposes such as optional marketing communications, we only process your data based on explicit consent that you have provided and that you may withdraw at any time.

4. Disclosure of Data to Third Parties

payung44 will not sell or rent your personal information. However, within the scope of necessary operations, we may share your data with the following categories of recipients, and only to the extent required for the stated purposes:

• Payment service providers: E-wallet providers, the FPX banking system, the DuitNow network and cryptocurrency platforms required to process your financial transactions.
• Gaming software providers: Third-party game developers who supply gaming content on our platform, to the extent necessary to deliver the gaming experience to you.
• Regulatory and law enforcement bodies: Where required by law or our international licensing, we may need to disclose information to the relevant authorities.
• Technical service providers: Cloud infrastructure and cybersecurity providers who help us operate the platform securely, all of whom are bound by strict confidentiality agreements.

5. Data Security Measures

Ensuring the security of your personal information is a responsibility we take very seriously. payung44 implements multiple layers of technical and organisational measures to protect your data from unauthorised access, loss, alteration or disclosure.

• 256-bit SSL/TLS encryption on all data transmissions between your device and our servers
• Password storage using one-way cryptographic hashing algorithms that cannot be reversed
• Strict internal access controls — only authorised staff may access sensitive member data
• Regular security audits and penetration testing by independent third parties
• Real-time threat monitoring systems operating around the clock
• Encrypted data backup procedures to ensure service continuity
• Mandatory data security training for all staff who handle member information

6. Your Rights Regarding Personal Data

As an individual whose data is processed by payung44, you have certain rights that you may exercise at any time. We are committed to responding to every request relating to these rights within a reasonable period through our 24/7 customer support.

• Right of access: You have the right to obtain a copy of the personal information we hold about you.
• Right to rectification: You may ask us to correct any personal information that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may ask us to delete your personal information, subject to our legal obligation to retain certain records.
• Right to restriction of processing: You may ask us to limit the way we use your data in certain situations.
• Right to data portability: You have the right to receive your data in a machine-readable format.
• Right to object: You may object to the processing of your data for certain purposes such as direct marketing.
• Right to withdraw consent: If processing is based on your consent, you may withdraw it at any time without affecting any processing already carried out.

To exercise any of the above rights, please contact the payung44 customer support team via live chat or email. We will verify your identity before processing any request to ensure the security of your account.

7. Cookies and Tracking Technologies

payung44 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential cookies: Required for basic platform functions such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled.
• Performance cookies: Collect information about how you use our platform, such as the most frequently visited pages, to help us improve website performance.
• Functional cookies: Save your preferences such as display language and account settings so you do not need to reconfigure them each time you log in.

You can control or disable cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality of some parts of the payung44 platform.

8. Privacy Enquiries

If you have any questions, concerns or complaints regarding how payung44 handles your personal information, we encourage you to contact us directly. Our customer support team is ready to handle privacy-related enquiries in Malay and English through two channels:

• 24/7 live chat: Available directly on the payung44 platform for immediate responses.
• Email: Send your detailed enquiries to [email protected]